FAQs - Active/Shadow

Back to all FAQs

Set Up

1. How do I set up my account?
2. What do I need to set up a Blue CRM account?
3. Can I register more than one device?
4. Can I track someone else?
5. Is my device compatible?

Using the Service

Most of your queries regarding Blue CRM's Active and Shadow services can be answered in the User Guide (a PDF will open in a new window).

1. Who will be monitoring me and how often will my location be stored?
2. Is the service available internationally?
3. What happens when I activate my emergency alert button?
4. To what accuracy can my position be located?
5. Is my personal information secure?
6. Is it possible to upgrade and amend my current service?
7. Does Blue CRM track me all the time or can I switch it off?

Billing and Support

1. From how much does the service cost?
2. How and when am I going to be billed?
3. Who do I contact if I have a query on my billing?
4. Who do I contact if I have a support query?

1. How do I set up my account?
   You can create an account online by pressing the "Create Account" button on the Shadow, Active and Software pages of this website and completing the online form, or by calling one of our account managers on 0845 611 8600. Back to top

2. What do I need to set up a Blue CRM account?
   All you need to set up a Blue CRM account is a compatible mobile phone, your company's details and an emergency contact number. It's that easy!! Back to top

3. Can I register more than one device?
   Yes, from you and your family to all employees in a company. Back to top

4. Can I track someone else?
   You can only track users that have agreed to be monitored. All users are alerted before the application goes live on their device. Back to top

5. Is my device compatible?
   Look for your device on our Compatible Device List (a PDF will open in a new window). Back to top

Using the Service

1. Who will be monitoring me and how often will my location be stored?
   Users are monitored by professionally trained operators from our 24/7 Client Response Centre (CRC). Depending on the level of service you require, you can decide how often you are monitored. This can be anything from every ten minutes to every two hours. Back to top

2. Is the service available internationally?
   Blue CRM can monitor a client's location via their mobile device, anywhere where there is mobile network (GSM) coverage. In addition, Blue can provide specialist GPS devices to locate clients anywhere in the world, land or sea. Back to top

3. What happens when I activate my emergency alert button?
   You alert will be registered in our 24/7 Client Response Centre, where a trained advisor will be able to assist you and relay any relevant information to third parties. Back to top

4. To what accuracy can my position be located?
   GPS technology allows Blue CRM to locate your position to within 1 metre of your current location. By harnessing both GPS and Cell ID location information, Blue can better locate you, out in the open or even inside a building. Back to top

5. Is my personal information secure?
   All data is managed in a fully secure hosted Data Centre in Manchester. The information that is stored here is as safe as the personal information and account details kept by quality high street banks. Back to top

6. Is it possible to upgrade and amend my current service?
   Yes, please speak to your account manager on 0845 611 8600 who will be able to give you more information on upgrading your service with Blue CRM. Back to top

7. Does Blue CRM track me all the time or can I switch it off?
   Within the Blue CRM's member's area, clients have the ability to determine when they are being tracked. This means that as a client, you only pay when you are being monitored. Back to top

Billing and Support

1. From how much does the service cost?
   Blue CRM's Shadow Service is available from as little as £3 per user per day. Back to top

2. How and when am I going to be billed?
   Blue CRM will bill you monthly as per an invoice. Back to top

3. Who do I contact if I have a query on my billing?
   Please call through to our account manager on 0845 611 8600 who will be able to assist you on any queries you have regarding your bill. Back to top

4. Who do I contact if I have a support query?
   Please call through to our support team on 0845 611 8601. Back to top