FAQs

Active/Shadow

Set Up

1. How do I set up my account?
2. What do I need to set up a Blue CRM account?
3. Can I register more than one device?
4. Can I track someone else?
5. Is my device compatible?

Using the Service

Most of your queries regarding Blue CRM's Active and Shadow services can be answered in the User Guide (a PDF will open in a new window).

1. Who will be monitoring me and how often will my location be stored?
2. Is the service available internationally?
3. What happens when I activate my emergency alert button?
4. To what accuracy can my position be located?
5. Is my personal information secure?
6. Is it possible to upgrade and amend my current service?
7. Does Blue CRM track me all the time or can I switch it off?

Billing and Support

1. From how much does the service cost?
2. How and when am I going to be billed?
3. Who do I contact if I have a query on my billing?
4. Who do I contact if I have a support query?

Software

Set up

1. Will my team and I be trained on the software?
2. Will Blue CRM assist in installing the software?
3. How many logins will I receive per licence purchased?
4. How many of my staff can I monitor on one software licence?
5. What hardware do I need to run the Blue CRM software?

Using the service

1. Will I receive free software upgrades as and when they are available?
2. Is the software compatible on both Apple and Microsoft Windows operating systems?
3. Can I track other GPS devices, other than my mobile phone?
4. Who do I contact regarding Blue CRM software queries?
5. Do I need an internet connection to run the software?

Billing and Support

1. How and when will I be billed?
2. Who do I contact if I have a query on my bill?
3. Who do I contact if I have a support query?

Partner Programme

Blue CRM's partner programme allows your business to offer state of the art monitoring services to your customers. Your business has the option of becoming a Gold, Silver or Bronze partner, all you need to do is decide!

Set up

1. What benefits do I get by becoming a Blue CRM partner?
2. How do I become a Blue CRM partner?
3. What do I need to do to set up a partner account?
4. What is the initial set up fee for becoming a partner?

Please contact Blue CRM on 0845 6118600 for further information on using the service and billing and support.